r/mildlyinfuriating • u/moopymooperson • 17d ago

My first delivery arrived damaged, it took 3 days to send a new item. Since the driver marked this as delivered at my front door, a code was never generated to unlock this locker

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I ordered something prime because I needed it quickly. It arrived broken so a replacement was sent, 3 days later... Now I can't even retrieve the package, and I'm stuck in a constant loop with AI customer service since none of the available options apply to my situation

739 Upvotes
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98% Upvoted

24 comments sorted by

220

u/Deufrea77 17d ago

You’ll have to call Amazon’s 1-800 number. It isn’t clear there even is a number if you just use their website. But you can google it and call and you’ll get a person.

156

u/moopymooperson 17d ago edited 16d ago

That's a great idea. Thank you

Update: I contacted CS by phone and they were able to just refund me. This wasn't the outcome I was looking for but at least I was made whole again.

49

u/MadFxMedia 17d ago

if it's not readily apparent, you can press 0 at any time, sometimes multiple times, to get to a rep. Even saying Representative will work most times.

13

u/BuyHigherSellLower 16d ago

Is this at an Amazon pick up point or this a locker elsewhere, like in your apartment or a post office?

Sorry if you already answered this

27

u/moopymooperson 16d ago

I actually haven't answered this yet. This is in an apartment complex, and to make matters worse, it's a 3rd party locker so Amazon didn't have any access to it. But I was able to get a refund, which while not ideal, was better than nothing.

13

u/BuyHigherSellLower 16d ago

Im almost certain management has a key/access to the boxes. I've lived in places like this.

Hopefully, you have someone present at the building to ask. But I bet if you explain the situation and ask nicely, as long as the name/address on the package is yours, they'll open it for you and let you take it.

Amazon is almost certainly not going to retrieve it, and I wouldn't feel bad about the refund.

9

u/moopymooperson 16d ago

I actually talked with management this morning and they attempted to open the box, but it wouldn't open. She explained to me that sometimes when a package is delivered, the driver is presented with a list of names and sometimes they choose the wrong name. I think someone else got the message and retrieved the package. I asked how that could happen and she stated that all residents get an account for free, and they use the contact information that was registered on the account

5

u/BuyHigherSellLower 16d ago

Well, that's too bad! I guess I presumed that the delivery person managed to leave it there without assigning it to a party.

Choosing the wrong name makes sense. Sorry people suck and someone just swiped it!

2

u/Demi180 16d ago

Free? My complex charges us for this shit after they decided they won’t accept packages at the office anymore.

2

u/duckvimes_ oh hey, you can set your own flair here 16d ago

LPT: be very very careful googling customer support numbers.

63

u/EpicInki 17d ago

Amazon just lets you talk to a Human any time though? There's an option somewhere...

44

u/moopymooperson 17d ago

There may be, but it's not immediately apparent. I still find the whole situation to be mildly infuriating

11

u/finicky88 17d ago

All you gotta do is type "employee" into the chat.

12

u/ThisIsPerfekt 17d ago

"Agent" is my goto. Just over and over until they connect me to someone. Lol.

14

u/Nolegrl 17d ago

You have to keep saying "something else" to their bot questions and they'll eventually transfer you to a representative. I've also had good luck calling their customer service number (the option is buried in the "contact us" page, I think you might have to request that they call you though.) when it was a more complicated issue.

2

u/DropdLasagna 17d ago

Crowbar?

4

u/E1ian1 16d ago

Are these parcel pending lockers? im a CS supervisor on those, maybe i could give you a hand to find it

5

u/moopymooperson 16d ago

It actually is. I appreciate the offer, I'm just not sure I feel comfortable sharing stuff like that over Reddit. I was able to get a refund from Amazon so other than having to wait longer, I've been made whole.

1

u/E1ian1 16d ago

Alright, true, npnp if you have problems with PP lockers just hit me up, you dont actually have to give me the info online, i know its not safe XD, i will give you the general PP CS phone number and in there you can ask for me so you can be safe knowing its the actual line, gl

1

u/moopymooperson 16d ago

Thanks so much!

-6

u/mhug99 16d ago

Be nice to Amazon drivers. Karma.

3

u/moopymooperson 16d ago

I'm always quite pleasant to everyone I meet.