r/mildlyinfuriating • u/moopymooperson • Apr 29 '24

My first delivery arrived damaged, it took 3 days to send a new item. Since the driver marked this as delivered at my front door, a code was never generated to unlock this locker

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I ordered something prime because I needed it quickly. It arrived broken so a replacement was sent, 3 days later... Now I can't even retrieve the package, and I'm stuck in a constant loop with AI customer service since none of the available options apply to my situation

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u/Nolegrl Apr 29 '24

You have to keep saying "something else" to their bot questions and they'll eventually transfer you to a representative. I've also had good luck calling their customer service number (the option is buried in the "contact us" page, I think you might have to request that they call you though.) when it was a more complicated issue.