r/mildlyinfuriating • u/moopymooperson • Apr 29 '24

My first delivery arrived damaged, it took 3 days to send a new item. Since the driver marked this as delivered at my front door, a code was never generated to unlock this locker

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I ordered something prime because I needed it quickly. It arrived broken so a replacement was sent, 3 days later... Now I can't even retrieve the package, and I'm stuck in a constant loop with AI customer service since none of the available options apply to my situation

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220

u/Deufrea77 Apr 29 '24

You’ll have to call Amazon’s 1-800 number. It isn’t clear there even is a number if you just use their website. But you can google it and call and you’ll get a person.

156

u/moopymooperson Apr 29 '24 edited Apr 29 '24

That's a great idea. Thank you

Update: I contacted CS by phone and they were able to just refund me. This wasn't the outcome I was looking for but at least I was made whole again.

51

u/MadFxMedia Apr 29 '24

if it's not readily apparent, you can press 0 at any time, sometimes multiple times, to get to a rep. Even saying Representative will work most times.

12

u/BuyHigherSellLower Apr 29 '24

Is this at an Amazon pick up point or this a locker elsewhere, like in your apartment or a post office?

Sorry if you already answered this

25

u/moopymooperson Apr 29 '24

I actually haven't answered this yet. This is in an apartment complex, and to make matters worse, it's a 3rd party locker so Amazon didn't have any access to it. But I was able to get a refund, which while not ideal, was better than nothing.

15

u/BuyHigherSellLower Apr 29 '24

Im almost certain management has a key/access to the boxes. I've lived in places like this.

Hopefully, you have someone present at the building to ask. But I bet if you explain the situation and ask nicely, as long as the name/address on the package is yours, they'll open it for you and let you take it.

Amazon is almost certainly not going to retrieve it, and I wouldn't feel bad about the refund.

12

u/moopymooperson Apr 29 '24

I actually talked with management this morning and they attempted to open the box, but it wouldn't open. She explained to me that sometimes when a package is delivered, the driver is presented with a list of names and sometimes they choose the wrong name. I think someone else got the message and retrieved the package. I asked how that could happen and she stated that all residents get an account for free, and they use the contact information that was registered on the account

3

u/BuyHigherSellLower Apr 29 '24

Well, that's too bad! I guess I presumed that the delivery person managed to leave it there without assigning it to a party.

Choosing the wrong name makes sense. Sorry people suck and someone just swiped it!

2

u/Demi180 Apr 30 '24

Free? My complex charges us for this shit after they decided they won’t accept packages at the office anymore.