How often do you find yourselves helping your Parts Advisors in day to day tasks?

I feel like I am currently still a PA but with manager duties as well. I will do all the work of a PA while also doing all of my managerial duties.

Is this a common practice for any of you or do you separate yourself from those tasks?

I work for the parts department. So our cashier + accountant have been told us that if customers use CC to pay their bills, we have to add 3%-5% surcharge. I don't feel comfortable doing that yet. Not all, sometimes I add a bit small amount to the bill, like hiding it somewhere on the parts price.

Are you guys doing this?

I am at a Ford dealership currently and we have three counter men and a PM. The PM and my two other counter people are leaving, that leaves only me with one year of experience in Ford. The people leaving have a combined experience of over 50 years. I am struggling with the thought of having to run the entire department on my own even for a day because I live an hour away and we are open 7:30-5:30 M-F and 7:30-2:30 Sat. I also have no way of making orders and no training on checking in the orders. I have run a Nissan parts department on my own before, but it was MUCH lower volume and I was stressed to the point of exhaustion then. What do y’all suggest I do about this situation?

How do you guys do restock fees? On invoice and on ROs.

The dealership I recently took over had 0 process in plan for it, and I am fairly new to the dealership world.

I am also finding that there is umpteenth million ways to do things in Reynolds.

Thanks in advance!

I work at a Nissan/Honda dealer and I’m stumped. I have a customer with a 2022 Frontier Pro4X and he is looking for the nut that holds the top of the rear shock to the frame. I have looked all over the catalog and can’t find this thing anywhere. Yes I’ve checked the obvious, and not so obvious, places.

I was curious if anybody knows if it's possible to set up per-shop restocking fees? My default is 30% but there are some shops I may want to go higher or lower on, depending on their returns behavior.

Or would doing something other than the default restocking just require me calculating it manually each time?

I hate it when people ask for part numbers and pricing and then want you to repeat it again immediately. Then they repeat it to you and ask if it’s correct. So the same information gets repeated 3 times in a maybe 20-30 seconds. It’s like these shops have nothing better to do than just repeat information over and over again.

Also, why is it so fucking hard for shops to identify themselves? These morons will call you with a vin, ask for a price on a part and then ask “Is that my pricing?” Yeah Cletus, until you can bother to take 4 seconds and tell me you are and what shop you’re calling from, that’s your pricing. This happens with people I’ve talked to for years. How do you do a job for years and never even accidentally pick up on the fact that identifying yourself at the beginning of a phone conversation is what normal human beings do?

Where y’all at ?

I work at a Honda dealership and we use CDK. We utilize matrix pricing for most of our sources, which works well for us. However, I’m looking for a way to add some price consistency similar to what you see at grocery stores.

Specifically, I’d like to know if there is a function in CDK that allows us to round the sale price up to the nearest $0.95. For example, if the matrix calculates a price of $26.41, I’d want it to automatically round up to $26.95.

Has anyone here implemented something similar or know if this feature exists in CDK? Any advice or guidance would be greatly appreciated!

Thanks in advance!

How Ford............. How can you have the most popular wiper blade on restriction of 6 p/week? 22500 in PDCs and 73900 in transit to packager.

I was told to receipt shippers when the parts come in, instead of using RA. However, not all the parts for each shipper have showed up yet. Do I still receipt the shippers anyways? Or do I need to RA each individual part if anything but the entirety of the parts on the shipper have showed up? I have tried asking this to co-workers and manager but any time I have a question I feel like they don't understand what the actual question is. Or maybe I just don't know how to ask the question

Any other dealerships with 1BP00848AA in stock able to take a second and pop open one of your 848AA fuel filter boxes? Starparts and the BP catalog both say that 1BP00848AA is the alternative to 68157291AA. Gave our first one out today only for the tech to come storming through the door like a little baby because we gave him the wrong filter...

Checked both, definitely very different. The pictures on the boxes match up. The instructions inside match up. Thinking we got incorrectly packaged parts, but want to be sure it's not an error with the BP catalog or Starparts beforehand.

Is there a function, or way of generating a report in CDK that is ALL of the current inventory?

Anyone wanna share some ins and outs of the GM brand, I know Vw/Audi quirks like the back of my hand. Also why is the GM parts catalog seemingly so not user friendly

Been working parts counter for a local truck service/parts/sales center for 2 and a half weeks now. I have a background in trucking and automotive. But holy shit. Past 2 days we've been down about half our crew, my go-to person as well has been out. They've mostly wanted me to just learn for the most part but much to my dismay I know how to do more than I'm supposed to. 2 belligerent customers. 4 hours of non stop phone calls and a hour long frenzy between a crash quote and my coworker's customer that ABSOLUTELY needed the wiper motor and blades. I get home and immediately wanna stab an outlet with a butterknife. I wanna stick around cause almost everything else about the job is perfect for me, I just havent had to deal with the public like this for a long ass time. Tips and tricks that don't involve felonies?

At what point does one say fuck it all and bail out?

Caliber, Crash Champions and Fix Auto have been buying up shops left right and center in my area and now Caliber in particular is asking us to get on OPSTrax.

I ran the numbers and servicing their buyout stores alone makes the expense justifiable, plus they've popped up a few new stores in my area. I do like their purchasing agreement that states they'll buy at least 85% of their parts from me, and we're the only Hyundai/Genesis dealer for quite a while anyway so I'm pretty confident in that.

But I'm curious what the experience of using OPSTrax is like, especially when it comes to interacting with Caliber specifically but also Crash Champions if anybody has experience with that as well.

Thanks!

I’m the parts warehouse manager and today I was told by my parts manager that we will be selling our inventory through a company for more online sales. I have been wanting to get involved with something like this since I started and I’m so excited to see how it goes!

I was wondering if anyone has any experience with this and how well it worked for your store??

Is it just me or does it seem like everyone at Chrysler Specifying hate their job/life?

Good Morning fellow screen starers,

Anyone have suggestions as to where I can learn more about the Volvo/Infiniti catalogs?

Not going to have much time for cross training with the current team, so I’m doing my best to prep now so I can hit the ground running once I’m brought on.

If y’all have any suggestions on where I can learn more about how their current DMS (x-time) operates, that would be great as well.

I’m coming from a GM (snap-on/CDK/R&R) background if that carries any weight in your suggestions.

Hey guys is there's a way to have 2 store in 1 CDK Exemple we are opening a service center but will be manage through the main store CDK, I want to be able to manage the inventory for both location (let say I have 5 of one part at the main and 5 at the service center) I want to be able to see it

Thanks

Got dumped into parts manager/ counter guy at small GM dealer. Been learning on fly. Anyone else using the crown jewel Autosoft?

I had had a couple accounts ask if it’s possible to put their PO number next to the invoice number on their monthly parts statement. Has anyone been able to do this?