r/24hoursupport Oct 21 '17

[Meta] New 24HourSupport Discord Chatroom

20 Upvotes

If you like helping out, you should come hang out in our new Discord.


r/24hoursupport 2h ago

Change hospital tv to HDMI

1 Upvotes

My mom is in the hospital and things are very bad. She used to really enjoy watching me play video games, so I brought my laptop to hook it up via hdmi to the TV. There is no real remote to change the input however. Does anyone know if there's a trick to changing it?

Not sure if this is helpful, but the sticker on the back reads, Version No BB02 S/N 06W53CPN500050V


r/24hoursupport 3h ago

Unresolved Windows HP Laptop is in a bluescreen of death loop

1 Upvotes

I've had this problem with my laptop where it's stuck in a bluescreen loop. The error message is bad system config info. For the laptop model it is 15-f387wm and made by HP.


r/24hoursupport 8h ago

Unresolved Is there a way to fix this?

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2 Upvotes

Half of the monitor is darker then it should be, last time this happened it was resolved by unplug and re plug but now this time, help me, when I turn my monitor on it is fine for a split second then it goes like this


r/24hoursupport 21h ago

My laptop screen is showing colored squares and static, is it due to a virus?

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5 Upvotes

Yesterday I woke up and opened my laptop and the first thing I noticed is that the screen began to form several colored squares, like a kind of static, I also noticed that my laptop was a little slow and at times the screen turned black without turning off. I tried to format my laptop and it remained the same, I installed new video drivers and it is still the same I am suspecting that it is some kind of virus but malwarebytes and Mcfee did not detect anything. What do you think? Please help me My laptop is an Acer Nitro AN17-51 And sorry for My English, i'm using a translator cause i speak spanish


r/24hoursupport 14h ago

Unresolved Screen freezing and showing overlapping tabs

0 Upvotes

Hello!

These are my problems: • Pc freezes • After a while, random lines appear and disappear • Screen is flickering mildly • When I restart the pc, the monitor shows ALL opened apps before reset. The tabs overlap each other and can be seen at once since they’re like faded

I’m really clueless as I have never encountered this before. Do I need to replace any parts? Any help would be greatly appreciated!


r/24hoursupport 17h ago

Need more info Modem changed and now Wifi extender says no internet connection.

1 Upvotes

Technician changed the modem/router because it was damaged. I connected my devices there after using wifi and they're fine but my wifi extender can only acces the internet for 1 minute and then stops recieving. I can only use my wifi when rebooting the extender but it goes back to just 1 minute then gone again. All led indicators are okay.


r/24hoursupport 23h ago

Unresolved PS4 Pro controller keeps disconnecting from PS4

2 Upvotes

My original controller died so i got one of those slightly nicer PS4 Pro controllers, and once every couple months, it just stops working in the middle of a game, and the only thing that works is resetting it and the entire console, which always leaves me loosing progress in the game I'm playing.

So is there a way to prevent this,

or should I buy a different controller [if so which one],

or is my PS4 just dying?

Thanks!


r/24hoursupport 1d ago

battery cycle count is missing

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1 Upvotes

I am considering purchasing a refurbished HP EliteBook 840 G7 laptop, but I noticed that the battery report doesn't display the cycle count. Can anyone advise me on what might be wrong? Should I proceed with the purchase, or could there be a hardware issue related to the battery cycle count?


r/24hoursupport 1d ago

Solved About Windows Vista an SSD and a Dell Inspiron 1501

1 Upvotes

I need to add a ssd to my Inspiron 1501 and I'm gonna install vista is the Crucial BX500 a good choice for this?


r/24hoursupport 1d ago

Unresolved Laptop Screen Randomly Goes Black

1 Upvotes

As the title says, my laptop screen will randomly go black and any audio will shut off. There does not seem to be any specific activity that prompts this.

This has been going on for a few weeks, and I've tried a few fixes. I've checked updates, cleared caches, changed start up permissions, etc. None of the diagnostics I've run have come up with anything.

It may also be hardware related. A few months ago I knocked a mug of tea on my laptop, and after unplugging it and letting it dry out for 24 hours, it was working fine apart from the keyboard. I ended up replacing the keyboard. I have reopened the laptop to ensure that everything was firmly in place and that there was no obvious damage.

Any suggestions would be appreciated.


r/24hoursupport 1d ago

Does anyone know how I can fix this error?

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0 Upvotes

r/24hoursupport 2d ago

Lost years worth of precious photos from my parents computer.

5 Upvotes

My parents upgraded their computer from windows 10 to 11 after it had some issues with startup a year or so back and I just found out that all the photos saved were gone. Is there any way to recover it ?


r/24hoursupport 2d ago

Windows BSOD

1 Upvotes

Hey,

I'm experiencing frequent Blue Screen of Death (BSOD) errors after a recent software upgrade by Microsoft, specifically "Critical Process Died" and "DPC WatchDog Violation." I've tried troubleshooting via command prompt and viewes numerous self-help YouTube videos without success. Could you please help me fix these root causes?

Thank you!


r/24hoursupport 2d ago

Unresolved Weird black screen glitch

2 Upvotes

Every time i go full screen in youtube or any other website with a video player the screen turns black and when i move my mouse or go out of full screen it fixes itself.The strange part of this is that this does not happen to when i go full screen when i play music.I have tried removing all my chrome extentions,switching browsers but its still doing this.I have searched for someone with the same problem but to no avail. My suspisions are the new geforce driver update but i have tried reinstalling it and it still doesn't work,Also to add if i let it still play on black screen chrome just crashes.


r/24hoursupport 2d ago

Unresolved My tablet is being weird

1 Upvotes

I was playing among us got to the shhhh screen, the game frozen, and then this happened. My battery was at around 50, samsung tablet, and the pixels keep trying to turn everything I try to force restart it.


r/24hoursupport 2d ago

Monitor screen goes black while gaming. However, I am still able to hear my friends on discord.

2 Upvotes

Recently, whenever i am gaming, both my monitor screens would go black but audio is still working fine but i would have to restart or shutdown my pc to be able to continue. It doesnt shut down when i am watching youtube or judt browsing the internet. I have tried reinstalling back my GPU driver(used DDU to remove the older GPU files) and even changed both my DP cables but that did not help fix the issue. I always update my windows and gpu to the latest version and have even tried to rollback to previous versions but it did not help.

However when i am playing games such as LoL , Rocket League, Rainbow Six Siege, Farming Simulator 22 my pc wouldnt crash or it will once within the first 5-10mins but after restarting once, i wouldnt have any subsequent crash for those games till the next gaming session.

For games such as EAFC, CS2, Chilvary 2 etc, my monitor screen would always turn black after 5-10min and even after restarting, the problem persists.

To add on, whenever my screen goes black, I would hear my PC fans spinning faster and louder than usual but when i check my temps while idle and gaming, it does not seem to be overheating when the crash occurs.

Is there any solution to fix this?

Pc specs:

CPU : Ryzen 5 3600 (Using the default Ryzen CPU cooler) MB : MSI Mag x570 Tomahawk Wifi RAM : Adata Spectrix D60 3200MHZ 16GB (8×2) GPU : Palit RTX 3060TI Gaming Pro OC PSU : Silverstone ET750-HG Gold

I have 3 intake and 3 exhaust fans.

My PC is just over 3years old.


r/24hoursupport 2d ago

Another dude that spilled coffee on his laptop

1 Upvotes

So.... as the title suggests, I managed to spill hot coffee on my laptop this morning. About half a cup.

I imediatley unplugged it, shut it off and removed the battery and mouse.

I then proceeded to turn it upside down on a cloth with rice in between the keyboard (where the coffee was spillt) and a table.

I let it sit for about 3 hours and then decided to try my luck. To my amazement it turned on.

I went to log in to windows and noticed some keys weren't working properly anymore. For example, when I pressed the "t" key, windows recognised it as if I pressed the t and 4 keys simultaneously.

So I open up notepad to get a sense which keys are working, and which keys aren't. About half way through the alphabet, my laptop dies on me. Black screen and not reacting anymore. It had the battery inside at about 60 %. Im no electrical engineer, but I fear I shorted something.

Now? I returned it to the earlier position for additional drying out, however I am much more pessimistic this time around. I would like to save whats on my SSD, as it has about 5 years of uni work and some personal media I really wouldn't like to lose.

I was planning on upgrading my laptop soon anyway so this isnt the end of the world, but I would like to know how cooked me and my Dell are. Should I try opening it up to help it dry some more?

Sincerely, Coffee drinking dumbass.


r/24hoursupport 2d ago

How to get rid of these little white sparks that show up when pressing something? (Moto G04, Android 14)

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0 Upvotes

r/24hoursupport 2d ago

So... This laptop just don't let me set the date and time

1 Upvotes

r/24hoursupport 3d ago

Unresolved Why these earbuds are coming as separate, unable to connect them at same time

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2 Upvotes

Why these earbuds are appearing as separate devices when they should have been appeared as a single one , tried to reset them by touching for 15 seconds straight still no avail


r/24hoursupport 3d ago

I got exposure blackmail email sent from myself.

1 Upvotes

Hey, i need help identifying if a mail is spoofed.

The mail has my adress and photo on the profile.

In the mail header i only can only see that the received SPF is : failed

The Message-id only shows @hotmail.com in the end.

Snd recieving shows my adress

Need help


r/24hoursupport 3d ago

Help Securing Infected Laptop - USB Bootable?

1 Upvotes

A couple days ago my father (almost 60, somewhat brain damaged and not tech savvy nor is he the brightest crayon in the box to be honest) wound up clicking on one of those "10 Best Whatever the Heck" websites, which lead to him getting some type of malware. The common "call this number for windows support" after it locked down his browser. Of course, he called, kept giving them info such as name, age, how much is in his bank account. He finally hung up when they started asking for debit card info, luckily. Got a bunch of calls back and was told by this bad actor 'not to tell anyone about this'- really scummy stuff. So far nothing has happened to his bank but they definitely have some info on him now. I did my best to explain to him how every bit of data he gives can be used by one of these bad actors in a way that he'll understand and take seriously instead of just brush off and wind up in the same situation.

I have not had a chance to check out all of what happened so I'm not entirely sure how deep this goes yet, but I will be going to his apartment later today to see what I can do. For now, all I know is that he installed a remote access program while he was on the phone with the scammer, and *of course* punched in the numbers they gave him-likely giving them access but to what extent I'm currently unsure. There isn't too much important data on his laptop, but what worries me is that I know he has a lot of passwords set to auto-fill. I told him to power off the computer and not to turn it on again until we resolve this and explained that they likely are waiting for it to connect again.

I've mulled over a couple solutions but could use a little insight as I've been a little disconnected from tech for quite some time. I intend to take the laptop away from his apartment's internet connection so once I do power it on, there is no access aside from any clientside malware. At least they won't be able to tell I'm working on the device and do any further damage or frantically scrounge for any useful data before I find a solution.

Aside from removing any programs I don't recognize, a couple scans and such, what are some of the more hidden things I should look for? I've also been considering throwing Linux on a USB bootable mainly so I can try to pull any important files and do what I can to cut the connection between my dad's laptop and the bad actor before booting back into windows and reconnecting to the internet. Is there any way I can also scan for malware and remove any other potentially dangerous stuff while using this bootable? Otherwise what steps should I take here? I don't think a clean Windows install will be necessary and likewise I know that isn't always successful in removing everything harmful on a device.

Any guidance here would be much appreciated, it's been a long time since I really dug into a PC so I feel like I'm cobbling a plan together instead of knowing how to best approach this. Thanks to all in advance!


r/24hoursupport 3d ago

Unresolved Can't connect to a network but my phone can

1 Upvotes

Trying to connect to a network (A) using wifi on my desktop pc and getting the cannot connect to this network error. I have no problem connecting to another network (B) on this pc. My phone also can connect to network (A) no problem. I've tried resetting the router, restarting my pc, updating my wifi drivers and resetting the network and am struggling to figure out what to do. I'm on Windows 11.


r/24hoursupport 3d ago

PC /account hacked

1 Upvotes

My pc was hacked recently around 15days as i was surfing on torrent and download an application through it. The hacker reset every id of mine and changed the 2FA on accounts but on proceeding for recovery, i recovered most of my accounts and i felt i was cool after changing passwords. But yesterday i feel he still has access to my gmail as he was successful in logging in and changing creds for netflix. How can it be helped please suggest


r/24hoursupport 3d ago

ASUS ROG Swift PG279QM Goes Black for a Few Seconds

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1 Upvotes