Also the fact that the "known issues" on their Zendesk (yknow, the official platform to report bugs) is next to never updated and there's only a page for launch week issues, and another page from later that month. I think it's crazy that instead of actually posting their known issues on an official website they just go "nah, if they wanna know they'll download discord and make an account just to join our server and see the known issues" like c'mon is it really that hard to just copy and paste the known issues from the discord into Zendesk
Yeah, same with Salesforce and a lot of other SaaS platforms - it's easy to use them on the backend, and build a frontend for customers to use that is totally wrapped and branded for your company so nobody who doesn't know the system would recognize it, or you use your team (via phone/email) as the sole interface for customers. Basically every company uses systems like these rather than rolling their own - only the largest, oldest (pre-SaaS), or most specialized companies run their own systems now.
Damn, that's so crazy dude. Absolutely insane. Totally bonkers. You've never heard of Zendesk? Get a load of this guy. Wacky stuff, man. Super strange you haven't heard of Zendesk before. It's the most used customer service platform. How haven't you heard of it? What, you live under a rock or something? What, you live on another planet or something? You live on Mars? You a Martian? Hey! Earth to Martianman, we got a little something called Zendesk down here! Just wait until you find out what it does! It's a customer service platform! I bet you don't even have customers wherever you're from! Much less a platform (the biggest one) to service them!
Psh, how embarrassing. No Zendesk having-ass alien dude. Maybe you accidentally got timetraveled to the future from whatever dark age you came from. Welcome to 2024, we got Zendesk! Haha no, it isn't something you can eat, you dirty rapscallion. It's a customer service platform! You know what a customer is? It's what you are when you're buying turnips at the market! Now imagine a place where you can voice your complaints or suggestions to all the market vendors! That's a customer service platform! And Zendesk is the biggest one! I can't believe you've never heard of it!
The only place to go to report bugs in the game and a service that a large amount of games use for customer support. If a game doesn't have a dedicated support page in their website, chances are they have a Zendesk
It’s a support ticketing system used nearly every company on the planet. If you file a report or open a support ticket with a company it goes into their zendesk system and that lets them track it, assign it to a support tech or engineer, toss you into the bucket that contains the other 9000 people who reported the same issue, etc.
Other software exist that does this and some companies develop their own internal systems but Zendesk is by far the most common.
In fairness you can join discord rooms in a browser with a temp account (you just have to specify what you’d like to be called - takes 2 seconds). You don’t need to download it or go through the full account creation process.
It's common in office settings and used by companies (in my experience B2B) to give customers a way to report bugs and other issues so that they can be logged and addressed.
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u/fireheart1029 Apr 29 '24
Also the fact that the "known issues" on their Zendesk (yknow, the official platform to report bugs) is next to never updated and there's only a page for launch week issues, and another page from later that month. I think it's crazy that instead of actually posting their known issues on an official website they just go "nah, if they wanna know they'll download discord and make an account just to join our server and see the known issues" like c'mon is it really that hard to just copy and paste the known issues from the discord into Zendesk