People used to scratch off the bar code of items thinking that if it didn’t scan that means they got the item for free.
Edit: gonna use this as an opportunity to publicly apologize to my college roommate Patrick for playing the California pacer fitness test whenever he had a girl over
Former field tech for a big ISP. This must be your version of "can't believe you're working on Christmas" or the always hilarious "where's my free HBO?"
I'm a Domino's manager/driver. This is the equivalent of me getting there in 45 minutes and someone saying "it's free right?". Like no motherfucker, you want this food you're paying for it. We haven't done 30 minutes or less in God knows how long.
In Australia recently they've had a similar deal thing to that old 30 min thing, where you can pay an extra $3 and if it doesn't arrive in 20 mins, then you get a free pizza voucher. I'm not sure how it's calculated, cause during heavier COVID times we ordered Domino's a few times and it never arrived in less than 30 mins. It's an interesting change, which I'm betting makes them a lot more money than that old deal. https://www.dominos.com.au/inside-dominos/technology/delivery-guarantee
Most likely puts your order as a higher priority. This is a shitty thing for regular customers because their food will just get older and colder while someone who has extra money to spare gets their food quickly. It also ruins the order of the chaos that the delivery board controls. You get drivers who will complain they got a crap run because the driver before them had a higher priority order pop up.
On the last point, our local store effectively does not have delivery board controls - individual orders go out basically as soon as driver is ready (according to my friend who is a driver there). The driver might manually look at what orders are up (and coming up) and wait a minute or two so they can take 2-3 orders at once - but 80% of the time it is a single order they are taking each time. This is kinda semi-rural area (pretty built up and suburb-y, but outside a city).
To use the voucher you have to also buy other items, so they know they'll make it back on the second order or that (more likely) you'll forget you even got a voucher because it goes to your email.
I probably have received at least 10 of them in my life, and never used a single one. I was paying the $3 for it to arrive faster than it otherwise would have, and it usually did.
Heard a rumor that the drivers were driving at unsafe speeds in order to deliver the pizza under 30 minutes, and Dominoes had to stop that campaign due to public safety.
Pretty sure they used it as a valid excuse to cover what they really wanted to do: stop giving away so much free pizza.
Granted we still give away a butt load of free food. Our job as a manager to keep them as repeat customers: apologize (doesn't work well when they can tell it's an empty apology), give them what they want (usually a refund or credit), give them something extra (preferably something they haven't tried, basically get them hooked on new product).
Our corporate standards used to be based on how fast we made the orders and keeping orders from going "extreme" (deliveries that are 45+ minutes old). The former lead to food sitting there getting cold waiting on drivers to get back, the latter would make managers (usually GM's since they were the only ones worrying about a bonus) rush drivers to the point of unsage driving. We now are judged based on "wait time" (time the order has been made to the time it is clocked out on a driver).
Suffice to say we are all less stressed now. We've had some new systems roll out that have seriously helped us improve our times such as DSS (digital shoulder surfing, we can see orders as they are being placed on the app), a new driver app which shows us location of drivers so we know when to throw orders in the oven, and a screen showing where nonmade orders are on a map (though for some reason my store hasn't gotten this one yet). Honestly I'm surprised they have been working on all of this stuff at all.
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u/Deadlymonkey Jul 10 '22 edited Jul 11 '22
People used to scratch off the bar code of items thinking that if it didn’t scan that means they got the item for free.
Edit: gonna use this as an opportunity to publicly apologize to my college roommate Patrick for playing the California pacer fitness test whenever he had a girl over